Full Lifecycle Service from RICHI
Your challenges, our solutions.
We are always ready to go all out to serve you
No matter where your factory locates, our professional team is always ready to offer timely, reliable support for your smooth production.
Customized One-Stop Pre-sales Professional Support
We provide free tailored technical solutions before cooperation, including factory layout design, production line configuration optimization, raw material adaptability analysis, capacity calculation and project budget planning. We also arrange factory inspections and on-site visits to our running global projects, offering reliable investment reference for your pellet, feed and food manufacturing projects.
Strict Pre-delivery Inspection & Reliable Global Delivery Service
All equipment undergoes no-load and material-running tests in our standardized workshop before shipment, complying with domestic and international quality standards. We adopt reinforced export packaging, provide complete customs clearance documents and full logistics tracking, to guarantee your machines arrive intact and pass local import inspection smoothly.
Overseas On-site Commissioning & Systematic Operator Training
Our professional engineers are dispatched worldwide to complete on-site equipment installation, whole-line debugging and trial production. We deliver systematic training covering equipment operation, parameter adjustment, daily maintenance and fault troubleshooting, enabling your team to independently operate and maintain the production line to reach designed stable output quickly.
Standard Warranty Plus Lifelong Technical & Spare Parts Support
We offer 1-year full machine warranty for all equipment (excluding wearable parts). Beyond the warranty period, we provide 24/7 remote technical consultation, lifelong preferential supply of original spare parts, as well as free long-term process and formula guidance when you switch product types, fully safeguarding your continuous stable production.
Our story is built into every machine.
Main Service Process
As your dedicated project partner, we deliver full EPC turnkey solutions covering the entire project cycle from initial planning to factory commissioning. We handle every stage of your pellet production line in-house, ensuring stable supply chain management, shortening your project schedule and cutting your overall investment costs.
Evaluation
Backed by 30 years of experience, we assess your pellet production system, diagnose hidden problems and recommend optimal solutions via one-on-one consulting. Our cross-field technical capability to resolve practical operational challenges makes us a trusted partner different from other suppliers.
Designing＆Engineering
Our core strengths lie in professional design and engineering. We manage your pellet plant’s full project cycle from custom design, precise engineering planning through to final construction. Drawing on cross-industry experience, we tailor every technical solution with the latest technologies and standard specifications to maximize your plant’s operating efficiency.
Equipment Manufacturing
We independently design and manufacture all core equipment in-house, fully meeting the quality standards and regulatory norms of countries worldwide, suitable for various feed factories and pellet production plants. Rigorous multi-stage quality control runs through every equipment manufacturing procedure, ensuring every set of machinery and customized production system is safe, compliant and reliable for your operation.
Installation＆Training
After the equipment is processed, in order to allow customers to fully understand the quality and operation of the new equipment, as a provider of professional granular equipment and engineering overall solutions, we can not only provide customers with testing services from a single unit to a complete system (Including all hosts and auxiliary equipment).
In addition, in the early stage of equipment procurement, we also obtain the real data of customer raw materials through quality inspection equipment (mainly for biomass raw materials), so as to have a clearer understanding of equipment effects (such as compression ratio, output, pass-through rate, etc.).
After-sales
We offer a one-year warranty for all RICHI equipment, paired with round-the-clock remote technical guidance to quickly resolve operational faults. We supply genuine spare parts at preferential prices globally and provide long-term free technical consultation for formula adjustment and equipment upgrading. We also conduct regular follow-up inspections to help you maintain stable long-term production.
Our story is built into every machine.
Other Service
Sincerity and modesty define our service commitment. We offer full-lifecycle support for your equipment and technical needs with timely, flexible assistance. Our global service network guarantees stable supply of machinery and spare parts worldwide.
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Equipment Delivery
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Fabrication Services
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PARTS
Available
RICHI Crafted, Fully Trusted.
Project Cases
RICHI has accumulated numerous successful project cases through our dedicated full-service support.
Tunisia
20 T/H Animal Feed Factory Project in Tunisia
- Customer output : 20 t/h
- Application : Livestock and poultry pellet feed
Iran
1-2 T/H Tofu Cat Litter Production Line in Iran
- Customer output : 1-2 t/h
- Application : Tofu cat litter
Pakistan
3-4 T/H Animal Feed Factory Project in Pakistan
- Customer output : 3-4 t/h
- Application : Cattle feed
Ecuador
10 T/H Animal Feed Factory Project in Ecuador
- Customer output : 10 t/h
- Application : Chicken feed
Peru
5 T/H Animal Feed Factory Project in Peru
- Customer output : 5 t/h
- Application : Pig feed
Yemen
19 T/H Animal Feed Factory Project in Yemen
- Customer output : 19 t/h
- Application : Sheep＆cattle feed
Mexico
22 T/H Animal Feed Project in Mexico
- Customer output : 22 t/h
- Application : Cattle feed
US
25 T/H Premix Feed Mill in United States
- Customer output : 25 t/h
- Application : Premix feed
South Africa
10 T/H Automatic Cattle Feed Plant Project
- Customer output : 10 t/h
- Application : Cattle feed
RICHI Crafted, Fully Trusted.
Why Choose Us？
Reliable, hassle-free and reassuring — these are the hallmarks of RICHI.
Reliable Quality & Full Assurance
We adopt standardized workshops. Core components for all production lines are self-developed and manufactured, with key transmission and pressing parts made of wear-resistant alloy steel. All machines comply with Chinese national standards and European & American quality norms, undergoing no-load and material-running tests before delivery. Our equipment has operated steadily across dozens of countries under diverse climates and complex raw material conditions, with pellet forming rate, energy consumption and service life reaching international standards. Strict multi-stage inspections ensure low failure rate in actual operation.
Easy Selection & One-stop Service
Our professional engineering team provides free site survey and evaluation. We customize complete solutions based on local raw materials, target output and environmental policies, covering production lines from 0.5 t/h to 80 t/h. Customers may choose single machines or full turnkey projects. We offer one-stop services including factory layout, equipment selection, process design and auxiliary equipment matching, saving you the trouble of multiple inquiries and supplier coordination. Our solutions fit budgets of small, medium and large farms, processing plants and new energy enterprises.
Worry-free Global After-sales Service
We have a global after-sales network with local technical teams worldwide. Services include pre-sales technical consultation, on-site installation, commissioning and hands-on operation training. Lifelong remote technical support is available after operation with rapid fault response. Consumable parts are stored globally for fast local delivery, and overseas on-site maintenance can be arranged. We also provide value-added services such as formula optimization and production line upgrading, delivering full-lifecycle support to eliminate your production concerns.Our engineers undergo rigorous certification and regular skill upgrades to ensure consistent, high-quality service delivery. With real-time remote diagnostics and predictive maintenance tools, we proactively address potential issues before they impact output.
Your challenges, our solutions.
FAQs
What free pre-sales technical services can you provide before we sign the contract?
We offer one-stop free pre-sales support including factory layout design, production flow planning, raw material formula guidance, capacity and power consumption calculation, customized equipment configuration and detailed project quotation. We can also arrange factory visits or field inspections of our local running projects for you to check real equipment operation and finished pellet quality.
Will you test the machines before shipment? What quality inspections are carried out?
All equipment will undergo strict no-load test and material-running test in our standardized workshop before delivery. Core components are self-manufactured with wear-resistant alloy steel, complying with Chinese national standards and European & American quality norms. We will record test data and provide inspection reports for your reference.
What operator training content will you provide on site?
We deliver systematic training covering equipment standard operation, process parameter adjustment, daily maintenance, common fault troubleshooting and wearing parts replacement. After training, your operators will master full skills to independently run and maintain the pellet line. We also offer operation manuals and video tutorials for later review.
How can we get technical support if the equipment breaks down after installation? What is your response speed?
We provide 24/7 global remote technical support via email, WhatsApp and video call to solve most failures rapidly. For complex breakdowns, we will arrange professional engineers to guide on-site repair as soon as possible. We also conduct regular follow-up visits to check equipment running status and offer maintenance reminders.
